From free initial site survey through to product choice, installation and after sales maintenance, our friendly team will be here to guide you.

Free site survey

An initial site visit allows us to survey your existing fireplace and chimney, and listen to your individual requirements. This will enable us to propose suitable products and recommended works. It also helps us to provide you with a well thought out estimate of the likely cost.

Estimates

Our detailed estimate will incorporate all building works and materials necessary to complete the job. We do our best to provide an accurate estimate. However, fireplace and chimney works can be unpredictable so if extra works are necessary we will never exceed our estimated total without your approval.

Installation

We will arrange safe and efficient installation of your chosen products by a team of experienced ‘HETAS’ or ‘Gas Safe’ registered installers. The installation process includes chimney lining and fireplace alterations, where appropriate, along with the supply and fit of your chosen hearth material. Our recommended and carefully trained installers will ensure that the project is finished to the highest of standards.

Safety is paramount, both on site and at our showroom, which is why we adhere to a strict health and safety policy. We will arrange for scaffolding where this is required for safe access.

After sales service & maintenance

After installation you will be shown by the installers how to use and look after your stove or fire effectively. If you should have any further queries or require technical support our showroom team will be happy to help.

It is recommended that you have your chimney swept once a year and always before installation. To help you care for your fireplace we stock a range of products including paints, sealants and polishes.

Our maintenance service is available to service or re-condition all fireplaces, stoves and gas appliances. Please ask us for details.

Custom made surrounds

If you have a particular design in mind, or can’t find what you’re looking for, we offer a bespoke surround service. With a workshop on site, our skilled craftsmen are able to design and produce high quality surrounds in a variety of materials.

Architects, Surveyors, Builders and Interior Designers

Often there are third parties involved in a project. We have a great deal of experience of working closely with professional teams and would suggest they might ask us to engage with them from the outset. Our knowledge of environmental, architectural, building and design issues often means that by working together, particular issues or challenges can be avoided and costs kept to a minimum.